Compliance Whistleblower Process and Compliance Hotline

Ethical and lawful behaviour is a top priority for Henkel, its employees and stakeholders. This includes strict compliance with whistleblower laws around the world. It is very important for us to recognise potential misconduct and take the appropriate steps to prevent violations. Henkel employees and stakeholders are therefore encouraged to report possible misconduct. Henkel will thoroughly analyse all reports and process them in a fair procedure, respecting the rights of the reporting persons and the persons concerned and treating all information with the utmost confidentiality. Whistleblowers who report potential misconduct in good faith will be protected; any kind of retaliation against them will not be tolerated.  

The following information provides an overview of the whistleblower procedures at Henkel:

What can be reported.

Henkel's Code of Conduct, our values, the Leadership Commitments and other internal standards describe the high standards we set for our own behaviour and business conduct and that of our stakeholders. Possible violations of these standards, including violations of applicable law, can be reported.

Where you can submit reports. Reporting channels at Henkel.

Whistleblowers have various channels at their disposal to report potential misconduct.

  • Of course, employees can contact their line manager, the HR department or the Compliance/Legal department to raise concerns, seek advice and report potential misconduct.
  • Henkel's central compliance organisation, which processes all reports to the Group globally and locally on behalf of the Henkel Management Board can be contacted
    • by email (compliance.office@henkel.com), or [compliance.trusteesurname@henkel.com]), 
    • by telephone via the Compliance Department or [trusteefirstname trusteesurname] and
    • by name or anonymously via Henkel's Compliance Hotlines (contact and access codes via telephone and web form can be found below).
    • If you wish, you can also present your comments in person at a meeting.
  • Whistleblowers relating to Henkel companies in the European Union who prefer not to involve the central compliance organisation of Henkel AG & Co. KGaA or its local compliance managers may report to an external ombudsperson who is independent of the Henkel organisation and bound to professional secrecy.
  • Finally, you can also contact the [list of authorities according to Sl law] under the [Sl Whistleblower Protection Act] to make a report. 

Access to and processing of information. 

Henkel will handle each report with the utmost care, speed and confidentiality, in full compliance with applicable data protection laws. This includes the strict implementation of the need-to-know principle; only Henkel's compliance organisation (local and global) and, if applicable, other departments required for the investigation as well as external professional investigators or auditors will have access to the report, conduct the investigation and follow up. 

Every process is properly registered and documented. The investigations are subject to the principle of fair procedure and are committed to objectivity in order to enable an impartial decision. The presumption of innocence applies to all persons concerned until an offence is proven.

Henkel will respond vigorously to identified misconduct, which may include appropriate disciplinary action against the perpetrators. If necessary, Henkel will also involve the competent authorities or the public prosecutor's office. Based on the facts established, a decision on the case and appropriate measures are generally taken by Henkel's compliance organisation (local and global) in consultation with the responsible business unit managers and the HR department.

Response to and protection of whistleblowers.

We contact whistleblowers as quickly as possible. As a general guideline, each report should be followed up with an acknowledgement of receipt within seven days and a notification of conclusion or information on the status of the proceedings within three months. We will organise a requested meeting for a personal discussion within 14 calendar days. In accordance with the applicable laws, the response must respect the confidentiality and right to privacy of all persons concerned.
Our organisation does not tolerate retaliation, and we protect anyone who speaks up in good faith, even if a concern turns out to be unfounded.

Data Protection

The Global Transparency Statement of Henkel AG & Co. KGaA applies to reports to the Henkel Compliance Organisation. Reports to the ombudsperson or to the [list of authorities according to Sl law] are subject to the data protection declarations there.

Country

Phone Instruction

Webservice URL
(general URL: www.speakupfeedback.eu/web/ntvoru )

Access code

Language Option 1

Language Option 2

Language Option 3

Language Option 4

1

ALGERIA

+31 205043252 (paid number)

www.speakupfeedback.eu/web/henkelexternals/dz

67111

Arabic

French

English

2

ARGENTINA

08006660078

www.speakupfeedback.eu/web/henkelexternals/ar

67111

Latin American Spanish

US English

3

AUSTRALIA

1800452051

www.speakupfeedback.eu/web/henkelexternals/au

67111

English

4

AUSTRIA

0800-295175

www.speakupfeedback.eu/web/henkelexternals/at

67111

German

English

5

BELARUS

882000730010

www.speakupfeedback.eu/web/henkelexternals/by

67111

Russian

English

6

BELGIUM

0800-71365

www.speakupfeedback.eu/web/henkelexternals/be

67111

Flemish

French

English

7

BOSNIA AND HERZEGOVINA

080082872

www.speakupfeedback.eu/web/henkelexternals/ba

67111

Bosnian

English

8

BRAZIL

08008919678

www.speakupfeedback.eu/web/henkelexternals/br

67111

Brazilian Portuguese

US English

9

BULGARIA

008001194474

www.speakupfeedback.eu/web/henkelexternals/bg

67111

Bulgarian

English

10

CANADA

1-888-662-7878

www.henkelethics.com

-

English

11

CHILE

12300202775

www.speakupfeedback.eu/web/henkelexternals/cl

67111

Latin American Spanish

US English

12

CHINA

4009901434
If you are calling with provider Unicom:
108007440179
If you are calling with provider Telecom (landline only):
108004400179
www.speakupfeedback.eu/web/henkelexternals/cn

67111

Mandarin Simplified

Cantonese Simplified

English

13

COLOMBIA

18009440692

www.speakupfeedback.eu/web/henkelexternals/co

67111

Latin American Spanish

US English

14

COSTA RICA

08000440029

www.speakupfeedback.eu/web/henkelexternals/cr

67111

Latin American Spanish

US English

15

CROATIA

0800223069

www.speakupfeedback.eu/web/henkelexternals/hr

67111

Croatian

English

16

CYPRUS

80091182

www.speakupfeedback.eu/web/henkelexternals/cy

67111

Greek

English

17

CZECH REPUBLIC

800 900 538

www.speakupfeedback.eu/web/henkelexternals/cz

67111

Czech

English

18

DENMARK

80885638

www.speakupfeedback.eu/web/henkelexternals/dk

67111

Danish

English

19

EGYPT

0800-0000615

www.speakupfeedback.eu/web/henkelexternals/eg

67111

Arabic

English

20

ESTONIA

800 0044 208

www.speakupfeedback.eu/web/henkelexternals/ee

67111

Estonian

English

21

FINLAND

08001-13031

www.speakupfeedback.eu/web/henkelexternals/fi

67111

Finnish

English

22

FRANCE

0800-908810

www.speakupfeedback.eu/web/henkelexternals/fr

67111

French

English

23

GEORGIA

0706777347

www.speakupfeedback.eu/web/henkelexternals/ge

67111

Georgian

English

24

GERMANY

0800-1801733

www.speakupfeedback.eu/web/henkelexternals/de

67111

German

English

25

GREECE

0080044142695

www.speakupfeedback.eu/web/henkelexternals/gr

67111

Greek

English

26

GUATEMALA

18003000132

www.speakupfeedback.eu/web/henkelexternals/gt

67111

Latin American Spanish

US English

27

HONG KONG SAR, GREATER CHINA

800963161

www.speakupfeedback.eu/web/henkelexternals/hk

67111

Mandarin Traditional

Cantonese Traditional

English

28

HUNGARY

0680981359

www.speakupfeedback.eu/web/henkelexternals/hu

67111

Hungarian

English

29

INDIA

0008004401221

www.speakupfeedback.eu/web/henkelexternals/in

67111

English

Hindi

30

INDONESIA

If you are calling with provider Indosat: 001 803 440 559
If you are calling with provider Telkom: 007 803 440 559
www.speakupfeedback.eu/web/henkelexternals/id

67111

Indonesian

English

31

IRAN

+98 21 9100 9845

www.speakupfeedback.eu/web/henkelexternals/ir

67111

Persian

English

32

IRELAND

1800-552136

www.speakupfeedback.eu/web/henkelexternals/ie

67111

English

33

ISRAEL

1809444260

www.speakupfeedback.eu/web/henkelexternals/il

67111

Hebrew

Arabic

English

34

ITALY

800-787639

www.speakupfeedback.eu/web/henkelexternals/it

67111

Italian

English

35

JAMAICA

1800 986 8634

www.speakupfeedback.eu/web/henkelexternals/jm

67111

US English

36

JAPAN

0120 774878

www.speakupfeedback.eu/web/henkelexternals/jp

67111

Japanese

English

37

JORDAN

080022868

www.speakupfeedback.eu/web/henkelexternals/jo

67111

Arabic

English

38

KAZAKHSTAN

88003332641

www.speakupfeedback.eu/web/henkelexternals/kz

67111

Kazakh

Russian

English

39

KENYA

0800733255

www.speakupfeedback.eu/web/henkelexternals/ke

67111

Swahili

English

40

KOREA (SOUTH)

007984424261

www.speakupfeedback.eu/web/henkelexternals/kr

67111

Korean

English

41

LATVIA

8000 2490

www.speakupfeedback.eu/web/henkelexternals/lv

67111

Latvian

English

42

LEBANON

01426801
Wait for the tone or instructions, and then dial:
800-876-1871
www.speakupfeedback.eu/web/henkelexternals/lb

67111

Arabic

French

English

43

LITHUANIA

880090006

www.speakupfeedback.eu/web/henkelexternals/lt

67111

Lithuanian

English

44

MALAYSIA

1-800-88-4307

www.speakupfeedback.eu/web/henkelexternals/my

67111

Malay

English

45

MEXICO

8001234618

www.speakupfeedback.eu/web/henkelexternals/mx

67111

Latin American Spanish

US English

46

MOROCCO

0800-092359

www.speakupfeedback.eu/web/henkelexternals/ma

67111

Arabic

French

English

47

NETHERLANDS

0800 0222931

www.speakupfeedback.eu/web/henkelexternals/nl

67111

Dutch

English

48

NEW ZEALAND

0800450436

www.speakupfeedback.eu/web/henkelexternals/nz

67111

English

49

NIGERIA

07080601488

www.speakupfeedback.eu/web/henkelexternals/ne

67111

English

50

NORWAY

800-18333

www.speakupfeedback.eu/web/henkelexternals/no

67111

Swedish

English

51

PERU

080052767

www.speakupfeedback.eu/web/henkelexternals/pe

67111

Latin American Spanish

US English

52

PHILIPPINES

1800 1441 0215

www.speakupfeedback.eu/web/henkelexternals/ph

67111

Filipino

English

53

POLAND

008004411739

www.speakupfeedback.eu/web/henkelexternals/pl

67111

Polish

English

54

PORTUGAL

800-831528

www.speakupfeedback.eu/web/henkelexternals/pt

67111

Portuguese

English

55

PUERTO RICO

1-888-662-7878

www.henkelethics.com

-

English

56

ROMANIA

0800894540

www.speakupfeedback.eu/web/henkelexternals/ro

67111

Romanian

English

57

RUSSIA

810 800 2626 9902

www.speakupfeedback.eu/web/henkelexternals/ru

67111

Russian

English

58

SAUDI ARABIA

8008442726

www.speakupfeedback.eu/web/henkelexternals/sa

67111

Arabic

English

59

SERBIA

0800190078

www.speakupfeedback.eu/web/henkelexternals/rs

67111

Serbian

English

60

SINGAPORE

1800-8232206

www.speakupfeedback.eu/web/henkelexternals/sg

67111

English

Malay

61

SLOVAKIA

0800004529

www.speakupfeedback.eu/web/henkelexternals/sk

67111

Slovak

English

62

SLOVENIA

080080806

www.speakupfeedback.eu/web/henkelexternals/si

67111

Slovene

English

63

SOUTH AFRICA

0800991526

www.speakupfeedback.eu/web/henkelexternals/za

67111

Afrikaans

English

64

SPAIN

900-973174

www.speakupfeedback.eu/web/henkelexternals/es

67111

Spanish

English

65

SWEDEN

020-798813

www.speakupfeedback.eu/web/henkelexternals/se

67111

Swedish

English

66

SWITZERLAND

0800-561422

www.speakupfeedback.eu/web/henkelexternals/ch

67111

German

French

Italian

English

67

SYRIA

N/A

www.speakupfeedback.eu/web/henkelexternals/sy

67111

Arabic

English

68

TAIWAN, GREATER CHINA

00801444317

www.speakupfeedback.eu/web/henkelexternals/tw

67111

Mandarin Traditional

English

69

THAILAND

001800 441 4284

www.speakupfeedback.eu/web/henkelexternals/th

67111

Thai

English

70

TUNISIA

0021631365959

www.speakupfeedback.eu/web/henkelexternals/tn

67111

Arabic

French

English

71

TURKEY

00800 448824369

www.speakupfeedback.eu/web/henkelexternals/tr

67111

Turkish

English

72

UKRAINE

0800 801 192

www.speakupfeedback.eu/web/henkelexternals/ua

67111

Ukrainian

Russian

English

73

UNITED ARAB EMIRATES

80004412727

www.speakupfeedback.eu/web/henkelexternals/ae

67111

Arabic

English

74

UNITED KINGDOM

0800-1693502

www.speakupfeedback.eu/web/henkelexternals/gb

67111

English

75

UNITES STATES OF AMERICA

1-888-662-7878

www.henkelethics.com

-

English

76

VENEZUELA

0058 212-7202008

www.speakupfeedback.eu/web/henkelexternals/ve

67111

Latin American Spanish

US English

77

VIETNAM

Viettel: 12280319
VPNT/Vinaphone: 120852140
Mobifone: 121020030
www.speakupfeedback.eu/web/henkelexternals/vn

67111

Vietnamese

English