Salesforce Service Cloud Consultant

DX IT Egypt Full Time Limited
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About this Position

As Salesforce Service Cloud Application Consultant, you will be responsible for ensuring the stable, secure, and efficient operation of the global Salesforce Service Cloud platform. You will act as a key link between business stakeholders, end users, and the development team, driving system enhancements, process improvements, and future-ready solutions that support Henkel's customer service organization worldwide. 

What you´ll do

  • Serve as a key contributor across global projects, enhancements, and process improvements within Salesforce Service Cloud solution.
  • Drive the full system enhancement lifecycle, from requirements gathering and solution design through development, testing, deployment, and adoption.
  • Plan, coordinate, and execute releases and deployments while ensuring minimal business disruption.
  • Ensure adherence to security, compliance, backup, and access management standards.
  • Partner with teams across the organization and beyond to shape future-ready solutions.

What makes you a good fit

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 3+ years of experience managing Salesforce applications
  • Strong understanding of application lifecycle management, release management, IT service management, and Agile methodologies
  • Experience with Azure DevOps for backlog management, sprint planning, and release coordination
  • Strong analytical and problem-solving skills with a proactive and solution-oriented mindset
  • Excellent communication and stakeholder management skills
  • Fluent English, both written and spoken.

Some perks of joining Henkel

  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • Comprehensive Health Insurance for employee + dependents
  • Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 26101635

Job Locations: Egypt

Contact information for application-related questions: recruitmenteg@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

O podjetju Henkel

Z ustvarjanjem dragocene zapuščine skoraj 150 let vsak dan stremimo k preoblikovanju in izboljšanju življenja. Danes in za prihodnje generacije. Z našimi inovativnimi in trajnostnimi blagovnimi znamkami ter tehnologijami v naših timih sodelavcev po vsem svetu. Henkel zavzema vodilne položaje tako na področju industrije kot tudi potrošniškega blaga: Naš portfolio vključuje dobro znane izdelke za nego las, detergente za pranje perila, mehčalce ter lepila, tesnila in funkcionalne premaze.

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Vprašanja in odgovori

Da, preprosto izpolnite svoj profil v našem spletnem sistemu za prijavo. Ko je vaš spletni profil izpolnjen, se lahko prijavite na več delovnih mest.

Da, prosim! Henkel je mednarodno podjetje in sodelovali boste s kolegi z vsega sveta. Zato je angleščina uradni jezik našega podjetja.

Kot splošno vodilo priporočamo, da svojo prijavo napišete v istem jeziku kot oglas za delovno mesto. To pomaga zagotoviti jasnost in doslednost skozi celoten postopek zaposlovanja.

Vsaka vloga pri Henklu je edinstvena in prav tako vsak kandidat.
Najti pravo osebo ni pomembno le za nas, ampak tudi za vas. Zavezani smo k temu, da se kandidat in podjetje odlično ujemata. Kandidati lahko vedno preverijo status svoje prijave v svojem profilu.

Skozi celoten postopek zaposlovanja vas bomo obveščali in vam na vsaki stopnji zagotavljali povratne informacije. Vaša pot s Henklom se začne s preglednostjo in medsebojnim spoštovanjem.

Naša ekipa za zaposlovanje vam je na voljo za vsa vprašanja ali zahteve, ki jih imate med postopkom prijave.
Obrnite se na ekipo tukaj. Z veseljem vam bomo pomagali!