Z ustvarjanjem dragocene zapuščine skoraj 150 let vsak dan stremimo k preoblikovanju in izboljšanju življenja. Danes in za prihodnje generacije. Z našimi inovativnimi in trajnostnimi blagovnimi znamkami ter tehnologijami v naših timih sodelavcev po vsem svetu. Henkel zavzema vodilne položaje tako na področju industrije kot tudi potrošniškega blaga: Naš portfolio vključuje dobro znane izdelke za nego las, detergente za pranje perila, mehčalce ter lepila, tesnila in funkcionalne premaze.
Zscaler SME (ZIA/ZPA) – Network and Security Operations
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About this position
About this Position
A Senior Zscaler Subject Matter Expert (SME) works closely with network engineers, security architects, and cloud teams to ensure seamless deployment, operation, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. This role is crucial for maintaining secure and reliable access for enterprise environments. The SME will operate within a NOC structure, providing expert-level support for both proactive and reactive incident handling.
What you will do:
- Operate and manage Zscaler solutions (ZIA and ZPA) in a fast-paced NOC environment.
- Opportunity to work alongside Global Security and network/cloud Architects to align Zscaler deployments with security standards and business requirements.
- Hands-on experience with large-scale cloud security and access management solutions.
- Lead configuration tuning, troubleshooting complex issues, and root cause analysis across Zscaler services.
- Participate in global service improvement initiatives and automation efforts for security operations.
- Continuous learning environment through exposure to latest cloud security trends and technologies.
- Collaboration with cross-functional teams across networking, security, and cloud platforms.
What makes you a good fit:
- Strong expertise in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) architecture, deployment, policy design, and troubleshooting.
- Ability to configure, fine-tune, and troubleshoot ZIA/ZPA for different user profiles (roaming, branch users, third-party access, etc.).
- Experience in NOC/SOC environment handling incidents related to cloud-based proxy, VPN replacement technologies, and access control.
- Deep understanding of cloud security concepts (CASB, DLP, SSL Inspection, Threat Protection, Zero Trust Network Access).
- Strong troubleshooting skills involving user/device authentication (SAML, SCIM, Azure AD integration) and access flows.
- Experience with security log analysis, packet captures, and performance optimisation.
- Good understanding of enterprise networking (routing, switching, firewall rules, IPSec/SSL VPN) and internet traffic flows.
- Hands-on experience with Zscaler tools such as ZDX, App Connector, ZPA Public Service Edges, and troubleshooting tools.
- Ability to document root cause analyses, create runbooks, and drive knowledge sharing sessions within the team. University degree in Information Technology, Computer Science, or a related technical field is preferred.
- Good knowledge of scripting (Python, PowerShell) for automation is a plus. ITIL or equivalent process knowledge for incident, change, and problem management. Excellent English communication skills – both written and spoken. Strong analytical thinking, open-mindedness, and a proactive approach to learning and ownership.
- Experience: 5-7 years.
Some perks of joining Henkel:
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary
- Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: req71954
Job Locations: India, Maharashtra, Navi Mumbai
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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O podjetju Henkel
Vprašanja in odgovori
Zanima me več delovnih mest. Ali se lahko hkrati prijavim na več delovnih mest?
Da – preprosto izpolnite svoj profil v našem spletnem prijavnem sistemu. Ko je vaš spletni profil dokončan, se lahko prijavite na več delovnih mest.
Ponudba za delovno mesto je napisana v angleškem jeziku – ali naj tudi svojo prijavo pripravim v angleškem jeziku?
Da, prosim. Ker je Henkel mednarodna družba, boste sodelovali s kolegi z vsega sveta in angleški jezik je uradni jezik podjetja. Na splošno velja pravilo: Prijavo napišite v istem jeziku, v katerem je tudi oglas za zaposlitev.
Ali bom med postopkom prijave prejemal povratne informacije o stanju moje prijave?
Vsako delovno mesto, ki je na voljo pri Henklu, je edinstveno in iskanje pravega kandidata je zelo pomembno za kandidata, ki ga zaposlimo, ter tudi za družbo Henkel. Poskrbeti želimo, da bosta kandidat in družba primerna izbira drug za drugega. Kandidatom bomo skozi celotni postopek nudili povratne informacije.
Na koga se lahko obrnem, če imam vprašanja glede svoje prijave?
Naš oddelek za zaposlovanje vam bo pomagal pri vseh zahtevah v zvezi z vašo prijavo. Z oddelkom stopite v stik tukaj.