Z ustvarjanjem dragocene zapuščine skoraj 150 let vsak dan stremimo k preoblikovanju in izboljšanju življenja. Danes in za prihodnje generacije. Z našimi inovativnimi in trajnostnimi blagovnimi znamkami ter tehnologijami v naših timih sodelavcev po vsem svetu. Henkel zavzema vodilne položaje tako na področju industrije kot tudi potrošniškega blaga: Naš portfolio vključuje dobro znane izdelke za nego las, detergente za pranje perila, mehčalce ter lepila, tesnila in funkcionalne premaze.
Customer Service Analyst
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About this Position
Act as the first point of contact for customers, ensuring excellent service delivery while managing order processes, coordinating with internal stakeholders, and supporting key accounts through efficient use of systems such as SAP. The role also focuses on performance tracking, customer satisfaction, and continuous process improvement.
What you´ll do
- Serve as the primary point of contact for customer needs, ensuring timely and effective resolution of inquiries and requests.
- Deliver excellent customer service, fostering strong relationships and ensuring high levels of customer satisfaction and retention.
- Manage and support key accounts/customers, ensuring consistent service quality and proactive communication.
- Receive and process customer orders in SAP, ensuring accurate entry and timely release to picking and fulfillment operations.
- Act as a key user in SAP, executing system-related actions and supporting order management processes.
- Coordinate communication between customers, business units, and internal operations, ensuring alignment and smooth execution.
- Maintain an up-to-date and detailed knowledge of the company’s products, services, and processes.
- Track and monitor key service performance metrics.
- Generate reports and insights to support decision-making and continuous improvement initiatives.
- Support front-office customer service activities, including systems such as Service Cloud and Contact Center platforms.
What makes you a good fit
- Bachelor’s degree in Industrial Engineering, Business Administration, Finance, or related fields.
- Experience in customer service roles, preferably in structured or corporate environments.
- Experience managing KPIs/indicators related to customer service performance.
- Experience interacting with internal stakeholders and handling end-to-end order management processes.
- Technical Skills:
SAP, Microsoft Office Suite, Excel proficiency required. - English proficiency: Advanced.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26097813
Job Locations: Colombia, Distrito Capital De Bogotá, Bogotá
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
O podjetju Henkel
Vprašanja in odgovori
Zanima me več delovnih mest. Ali se lahko hkrati prijavim na več delovnih mest?
Da – preprosto izpolnite svoj profil v našem spletnem prijavnem sistemu. Ko je vaš spletni profil dokončan, se lahko prijavite na več delovnih mest.
Ponudba za delovno mesto je napisana v angleškem jeziku – ali naj tudi svojo prijavo pripravim v angleškem jeziku?
Da, prosim. Ker je Henkel mednarodna družba, boste sodelovali s kolegi z vsega sveta in angleški jezik je uradni jezik podjetja. Na splošno velja pravilo: Prijavo napišite v istem jeziku, v katerem je tudi oglas za zaposlitev.
Ali bom med postopkom prijave prejemal povratne informacije o stanju moje prijave?
Vsako delovno mesto, ki je na voljo pri Henklu, je edinstveno in iskanje pravega kandidata je zelo pomembno za kandidata, ki ga zaposlimo, ter tudi za družbo Henkel. Poskrbeti želimo, da bosta kandidat in družba primerna izbira drug za drugega. Kandidatom bomo skozi celotni postopek nudili povratne informacije.
Na koga se lahko obrnem, če imam vprašanja glede svoje prijave?
Naš oddelek za zaposlovanje vam bo pomagal pri vseh zahtevah v zvezi z vašo prijavo. Z oddelkom stopite v stik tukaj.