Z ustvarjanjem dragocene zapuščine skoraj 150 let vsak dan stremimo k preoblikovanju in izboljšanju življenja. Danes in za prihodnje generacije. Z našimi inovativnimi in trajnostnimi blagovnimi znamkami ter tehnologijami v naših timih sodelavcev po vsem svetu. Henkel zavzema vodilne položaje tako na področju industrije kot tudi potrošniškega blaga: Naš portfolio vključuje dobro znane izdelke za nego las, detergente za pranje perila, mehčalce ter lepila, tesnila in funkcionalne premaze.
Export Customer Service Manager
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About this Position
Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you´ll do
- Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer-centric mindset.
- Oversee Intercompany order management, ensuring timely follow-up and coordination with relevant stakeholders.
- Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
- Collect and analyse customer feedback to identify trends and opportunities for improvement.
- Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
- Monitor CRM data accuracy, track team budget, and report variances.
- Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
- Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Set and monitor team KPIs, manage performance, and support people development.
What makes you a good fit
- Bachelor’s degree in business, Supply Chain, or related field.
- Previous experience in Customer Service or Supply Chain.
- Proven people management and leadership experience with a passion for people development.
- Strong communication, collaboration, and problem-solving skills.
- Customer-focused mindset with ability to manage complexity and optimise processes.
- Proficiency in SAP, Service Cloud, and understanding of order-to-cash processes.
- Knowledge of supply chain operations and export processes is a plus.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25090095
Job Locations: United Kingdom, England, Hemel Hempstead
Contact information for application-related questions: RecruitmentUKIE@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
O podjetju Henkel
Vprašanja in odgovori
Zanima me več delovnih mest. Ali se lahko hkrati prijavim na več delovnih mest?
Da – preprosto izpolnite svoj profil v našem spletnem prijavnem sistemu. Ko je vaš spletni profil dokončan, se lahko prijavite na več delovnih mest.
Ponudba za delovno mesto je napisana v angleškem jeziku – ali naj tudi svojo prijavo pripravim v angleškem jeziku?
Da, prosim. Ker je Henkel mednarodna družba, boste sodelovali s kolegi z vsega sveta in angleški jezik je uradni jezik podjetja. Na splošno velja pravilo: Prijavo napišite v istem jeziku, v katerem je tudi oglas za zaposlitev.
Ali bom med postopkom prijave prejemal povratne informacije o stanju moje prijave?
Vsako delovno mesto, ki je na voljo pri Henklu, je edinstveno in iskanje pravega kandidata je zelo pomembno za kandidata, ki ga zaposlimo, ter tudi za družbo Henkel. Poskrbeti želimo, da bosta kandidat in družba primerna izbira drug za drugega. Kandidatom bomo skozi celotni postopek nudili povratne informacije.
Na koga se lahko obrnem, če imam vprašanja glede svoje prijave?
Naš oddelek za zaposlovanje vam bo pomagal pri vseh zahtevah v zvezi z vašo prijavo. Z oddelkom stopite v stik tukaj.